1)     The following terms and conditions or general terms of rental ("General Terms and Conditions") see as contractual parties

- on the one hand, the “Customer”, Client or "User" and

- on the other hand, the company Zorzi Srl (hereinafter also referred to simply as "Zorzi") or "Renters", having its registered office in 37135 Verona, Via Luxembourg, n.22/24, VAT no. 03904820234; email for communications info@zorzi.co pec: zorzi@pec.it

Zorzi and the Client can be defined jointly "parties" or individually "party".

2)     The Customer assumes this qualification, as a contractual party, when expressly or by concluding facts accepts the rental conditions (whether general or particular). In the moment in which the Client accepts the rental, the parties consider and believe that the Client has previously read the General Conditions, being the same recalled also within the offer and forming an integral part of it.

3)     The rental terms and conditions governing the relations with Zorzi are distinguished in:

- General Conditions, which are the following "general rental conditions" and

- Special Conditions, i.e. those specific conditions governing the details of the relationship: this is intended as a mere example and not exhaustive the order offer (hereinafter also referred to simply as "offer" or "order") or the accepted estimate, with any attachments mentioned.

While the General Conditions can be modified unilaterally by Zorzi, the particular conditions, once agreed, can be modified only with the written agreement of the parties.

4)     The following general conditions, together with any specific special conditions, if any, constitute the entire agreement between the parties. Said agreement is exclusively aimed at regulating the rental relationship (hereinafter also simply "rental") of materials and equipment (hereinafter also referred to as "goods" or "equipment" or "material"), owned by the company Zorzi Srl by the same company Zorzi Srl towards the User Client; nothing else different from what is provided therein will be established between the parties.

5)     These general terms apply to every reservation/order/rental made through Zorzi directly or through the website www.zorzi.co; therefore the client must make sure to be aware of their contents. If the Client considers that he does not want to accept these general conditions, he is kindly requested to immediately stop using the site and/or considering the rental offered: once the particular conditions have been accepted, these general conditions are considered to be accepted as well.

6)     The offer itself is conditioned by the Client's acceptance of Zorzi's general conditions. If the user does not agree with these conditions he will not have to proceed with the order itself. If something has not been well understood by the user, the latter, before proceeding with the order, must and can receive all the necessary information by directly contacting Zorzi and asking for any useful or necessary explanation. Every clarification will have to be asked and every doubt will have to be defined before the acceptance of the offer.

7)     The terms and conditions of the rental include some exclusions or limitations of liability: please take note of them.

8)     Zorzi could change these general conditions without notice, therefore the user is requested to read them at every visit and use of the goods offered for rent, as well as in correspondence of requests and/or offer. The user will then have to verify the rental conditions according to when the order or the particular conditions, whose date will be of reference, will be accepted. it is confirmed that the parties can modify the conditions applicable to the specific case, upon written agreement and approved by both parties themselves.

9)     Through the agreement pursued, the user rents the chosen property, which is and remains in the full ownership of the Zorzi renter; the property, as available, is in perfect state of operation and maintenance. The Zorzi company, having full ownership, therefore grants to the client, at the agreed price and conditions, the agreed material, in perfect state of operation and maintenance, as well as suitable for the use that is needed. The customer will pay the sums due for the rental of the goods and undertakes to respect every element of the agreement, both in the general and particular conditions.

10)   The renter Zorzi undertakes among other things to:

-deliver the rented property in perfect efficiency, condition and functionality;

-fulfil the provisions of the general and/or particular conditions;

-guarantee the peaceful enjoyment of the property by the user for the duration of the contract.

11)   The customer user is obliged to:

- take delivery of the rented property and keep it with the diligence of a good family man, returning it at the expiry date in perfect condition and use in accordance with what has been agreed;

- provide for the payment of the sums indicated and necessary for the rental within and no later than the terms identified;

- comply with the general and/or particular conditions.

12)   The customer undertakes and undertakes to assume the quality of custodian of the goods subject to the rental, to treat things delivered to him/her regularly and with care, using them only for the purpose agreed, determined and relevant to the good.

13)   The user undertakes to use and store the rented property with all diligence and care both personally and on behalf of third parties connected to it.

14)   The customer is responsible for all facts and damages directly and indirectly attributable to it; by way of example, the customer is considered responsible for the custody of the goods and damages caused to third parties due to improper use and/or lack of custody of the goods. The user is obliged to pay, in the event of damage or destruction of the good, also the costs that will be provided for the repair or repurchase of the same, as well as any documented expenses, in addition to compensating the damage caused; he is therefore obliged to reimburse the renter for any cost related to the breakage or loss of the good even if the damage was caused by third parties related to the same. Cases of force majeure have been documented and proven.

15)   Since the goods are exclusively rented by Zorzi to the user and delivered in the agreed place, the client will be also responsible for any damage deriving from any further transport, positioning, various post-delivery movements not carried out by Zorzi.

16)   The goods, including dimensions and characteristics, are, in principle, those of reference in the price list; however, images, colors, data and descriptions of the material are provided on the price list at a purely indicative level and not necessarily reflecting the accuracy of the goods themselves. For this reason, the customer must specify their needs during the order and make any specific requests; otherwise, the delivery of the goods is considered valid, indicatively related to the price list and available.

17)   The rental prices are identified in the appropriate price list and are expressed in Euro net of VAT 22%.

18)   The prices indicated are valid for rentals for events from 1 to a maximum of 7 days and include the delivery and collection of the goods up to a distance not exceeding 50 km calculated from the Zorzi company's head office (indicated above) to the place of destination. Any additional costs will be indicated in the special conditions.

19)   The rental prices, whether they are for example indicated on the price list or on the offers or on any other document concerning and related to the offer and/or the estimate, are to be considered exclusively related to the rental and in any case to what is identified in the particular conditions: unless otherwise specified, in fact, any other cost for any other activity or service is excluded and possibly to be counted separately. By way of example, therefore, transport, assembly and disassembly costs are to be considered excluded and therefore subject to separate quantification, unless explicitly and otherwise specified.

The parties agree, among other things, that the following are excluded from the rental: the supply of all accessory material, repairs that may be necessary due to incorrect use of the goods, the malfunctioning of electrical protection devices, including for example the ground sockets, changes to the circuit and in any case anything not inserted and / or not previously agreed.

20)   Any expense or charge for customs duties, taxes, fees due for the transfer of the material shall be borne by the Customer.

21)   The rentals are invoiced at the prices of the price list in force at the day of the order confirmation. The price list, by itself, does not constitute an offer; only the offer or the estimate or, in any case, the particular conditions will be considered in this regard.

22)   The total price due for the requested rental is that which results from the offer/particular condition, accepted, except for any additional costs that cannot be foreseen in advance; since this is a document aimed at the specific case, it must be accepted by the Customer; acceptance of the particular condition may also be manifested by the Customer, for example, by returning the signed or stamped offer to Zorzi by e-mail; or again by written notice of acceptance or again, by concluding facts that would suggest such a will, asking for example to proceed with the rental.

23)   If the User requests to rent additional goods, he/she must make a formal written request to Zorzi; if Zorzi accepts, any payment for this additional material may be regulated by written agreement between the parties, also resulting from an exchange of faxes or e-mails or a new offer or a new special condition; in default, the price of the price list in force will be applied.

24)   In the event that the user does not pay the amount foreseen for the rental, the relationship between the parties will be considered automatically terminated and the user must immediately return the goods to the lessor; the lessor Zorzi may retain any amounts already collected as a penalty or deposit; likewise, Zorzi may take steps to recover the material if already delivered, charging the Customer.

25)   The demand for invoicing with the indication of the relative data must be carried out contextually to the order

26)   Plumbing and electrical connections are not part of the activities/services covered by the agreement and the rental: they are always excluded from the nature of this agreement, which takes the form of a rental supply of only the equipment requested and agreed upon.

27)   The client is obliged to declare towards third parties who intend to proceed to seizure or other executive measures on the rented item, that it is owned by Zorzi.

28)   The client is obliged to inform Zorzi immediately of any damage or other impairment of the rented material: Zorzi will intervene. In fact, the Customer may not, independently or through third parties, repair the rented item or attempt to repair the damage, without the prior written consent of Zorzi. Otherwise, every responsibility and cost will be charged to the Customer.

29)   The customer is liable for all damages directly or indirectly attributable or attributable to it, caused to the rented material and/or third parties. The client, therefore, commits himself by means of a specific insurance policy (civil liability towards third parties) or, alternatively, by answering personally, to compensate for damages to things or persons, caused by the use/assembly/installation or, in any case, by incorrect activities of the equipment, exonerating Zorzi from any responsibility in this sense. In the case of repairable damage to the rented equipment, the client will have to compensate Zorzi for said repair costs. In case of non-repairable damage or loss of the goods, the Customer will have to pay Zorzi the purchase value of the goods themselves.

30)   Insurance by Zorzi Srl

If the rented goods are insured by Zorzi Srl, in the event of theft, loss, damage or any other damage, the customer shall immediately and after ascertaining the event, be responsible for promptly reporting it to the competent authority and within 24 hours in writing to Zorzi.

Violation of this obligation will lead to the forfeiture of any form of protection that may have been agreed upon and will make the user responsible for any damage that occurs.

31)   Insurance by the Customer

The user is obliged, in any case, to set up its own insurance coverage on the goods with an "All risks" policy that provides for Zorzi Srl as the beneficiary of compensation, with a ceiling equal to the total value of the rented goods that must be requested at the time of the order as agreed between the parties, with effect from the time of delivery and valid until the time of actual return of the rented goods. The user must provide Zorzi with a copy of the aforementioned policy before collecting the goods, and is obliged to have any changes and clarifications required/needed made to the insurance contract. In the absence of a copy of the policy, the insurer must send Zorzi, in order to allow the delivery of the goods, a certificate certifying the insurance coverage according to the ceilings as requested above.

32)   Zorzi may request the Customer or consider withholding sums as a precautionary measure.

33)   In the event that the insurance company, for any reason whatsoever, does not provide compensation for damage due to loss of or damage to the goods, or provides only partial compensation, the Customer will be required to pay Zorzi directly for the value of the stolen or damaged equipment, as quantified, and to pay the fees for the same; the Customer will then be obliged to seek recourse against his own insurance company.

34)   The rented goods are made available to the Customer only for the use indicated, for the agreed period and for the agreed terms. The affixing of advertising material on the rented goods, by the Customer, is only allowed after consultation and after written authorization issued by Zorzi.

35)   Force majeure, such as strikes, riots, administrative measures and other unforeseeable and unavoidable events release the parties from any non-fulfilment: for these cases the parties undertake to adapt the contractual relationship on the basis of the principle of good faith and mutual correctness.

36)   The customer user must be aware of the fact that the rented material may not be new, but derive from a previous use; proceeding to the acceptance of the order, the customer explicitly accepts this circumstance, not being able to object or raise any exception in this regard.

37)   Zorzi is authorized to replace the material ordered by the customer with suitable, equivalent or even better quality goods, when for any reason he is unable to supply the material ordered by the customer.

38)   In the event of a timely complaint - within and no later than 2 (two) hours from delivery - by the customer and following the ascertainment of defects of the rented goods, Zorzi will provide for the integration or replacement of the defective part.

From this obligation of integration or replacement are excluded all defects or damages, which are due to deterioration of use and normal wear and tear, inappropriate use, incorrect use, fault of the customer, changes in the goods supplied by the user.

39)   The delivery of the material will take place in the place and on the date agreed upon in the rental contract or special conditions, or in any case as agreed upon in writing. The customer may not request or charge anything to Zorzi by way of any compensation or damage, for any delays not directly attributable to Zorzi, due for example to force majeure, accidents, atmospheric problems, traffic blocks, weather events or natural disasters, or events attributable to third parties.

40)   The user or a third party appointed by him in advance shall be present at the delivery and collection of the material. If the latter is not present at the time of delivery, the goods shall be released, as far as possible, at the agreed place of delivery. In this case, the parties consider the delivery completed; however, if it is not possible to release the goods at the place of delivery, also for reasons of protection of the goods themselves, the goods will be brought back to Zorzi at the Customer's expense.

41)   All disputes concerning the delivery or the goods themselves, including therefore, for example, flaws in the goods delivered, incorrect supplies or differences in quantity are, insofar as they are immediately visible and ascertainable, to be reported immediately to Zorzi and in any case within and no later than 2 (two) hours from delivery; once this time limit has passed, the delivery of the material and the goods themselves are considered accepted by the user.

42)   The user is obliged - after the end of the rental period - to return the goods to the owner Zorzi in the same state in which they were delivered, clean and in order, except for the normal deterioration due to the agreed use. The user - once the rental period has expired - is obliged to keep the goods available and in custody for the redelivery and until they are returned to Zorzi, as agreed.

43)   If the user, due to default, does not return the goods, once the agreed rental period has expired, he will have to pay Zorzi a compensation for use equal to the amount of the fee agreed in the order. If the user does not fulfill his obligation to return the material despite the notice of default, Zorzi can ask for compensation for damages to the extent of the list price of the item not returned.

44)   If the Customer needs an extension of the rental period beyond the initially agreed term, the Customer, within 7 days of the expiry of the initially agreed term, must inform Zorzi of this need; subject to possibility and positive opinion, an extension of the rental and of the fee will be agreed upon. If this necessity arises without the Customer being able to respect the 7-day notice period, he must immediately inform Zorzi, who may agree to an extension only if there are no obstacles or if this does not cause damage to Zorzi Srl.

45)   Payment of invoices is to be made according to the terms indicated in the special conditions, in the offer and/or in the invoice. Zorzi is authorized, in the case of agreed advance payments or agreed partial payments before delivery, not to deliver the material, without further formal reminders, or to withdraw the same before the agreed redelivery date, if the user does not fulfil his payment obligation in a timely manner (within 2 days /48 hours from delivery of the equipment or from the due date of the invoice). The user will not be able to claim for damages as the fact is related to his non-fulfillment.

46)   In the case of new customers, Zorzi reserves the right to perform the service only upon advance payment.

47)   If it is considered necessary, Zorzi is authorized to request an adequate deposit or down payment, previously communicated.

48)   The order for rental materials must be placed by the customer concerned, directly with Zorzi, at least 30 days before the start of the event and the delivery of the goods. Otherwise, if this does not happen, no responsibility or charge can be attributed to Zorzi.

49)   The user may freely withdraw from the rental contract up to the confirmation of the order.

The user may also withdraw after the order confirmation and in any case no later than the beginning of the rental period, it being understood that in this case

- The user is obliged to pay 50 % of the rental fee, plus accessories of law if due, if the cancellation is made less than 30 days from the beginning of the rental period;

- If the user gives notice of cancellation less than 10 days before the start of the rental period, he must pay Zorzi 100% of the agreed rental amount, plus any additional charges if due.

In any case, the user undertakes to return the object of this rental contract within and no later than 3 days from the notice of withdrawal.

The withdrawal must be communicated in writing by email, pec or registered letter a/r.

50)   It is expressly forbidden for the user to sublet all or part of the rented goods or to transfer its reserved commercial conditions to third parties, without the written consent of Zorzi; likewise, it is absolutely forbidden for the user to transfer possession of the rented equipment to third parties or to grant their use.

51)   General conditions and/or special conditions are not transferable.

52)   Any controversy which may arise in relation to the interpretation, execution or content of these general conditions will be devolved to the exclusive jurisdiction of the court of the user, if the latter can be configured as a consumer resident or domiciled in Italy; otherwise and in any other case, the Court of Verona, Italy, will have exclusive jurisdiction. In no case will a foreign forum have jurisdiction.

53)   All contractual relationships between the user customer and Zorzi are governed exclusively by Italian law, which is expressly referred to in full here. For anything that is not expressly provided for, the rules of the Civil Code are applied, and in particular the rules provided for in art. 1571, Civil Code, and following. The applicability of international regulations is excluded.

54)   Should individual provisions of the General Terms and Conditions be ineffective, the respective provisions of Italian law shall apply. All other general and special provisions and agreements shall remain unaffected.

55)   Trademarks, logos and other distinctive signs of various kinds present on Zorzi's property belong to the owner.

56)   The use of trademarks, logos and other distinctive signs including their reproduction on other websites by unauthorized third parties is forbidden. The contract does not grant the Customer any rights on trademarks, logos and other distinctive signs of any kind.

57)   The contents (text, graphics, images and animations) are protected by copyright; it is therefore forbidden, among other things, the reproduction of images and their publication in any form without written permission of Zorzi

58)   Both parties undertake to maintain the confidentiality of information regarding the activity of the other party. This obligation of confidentiality shall not apply to information that has become public knowledge. All in respect of the provisions of the Privacy regulations.

59)   Names, addresses, booking details and email addresses of customers will be stored in databases within Zorzi's servers: data will not be shared, reused or sold, unless specifically authorized by the customer. See the Privacy and Cookies section of the website.

60)   All communications between the parties must be made in writing and sent to the address of the other party indicated, for Zorzi, in these conditions of contract and, for the Customer, in the order or in any case in the documentation referred to in the special conditions.

61)   Conditions of use of the Web Site: It is prohibited for anyone to use any device or software to directly or indirectly interface, or attempt to interface, with the Web Site, to acquire content, or any other information, including prices and product listings. You are also prohibited from interfering, or attempting to interfere, with the normal operation of the www.zorzi.co

62)   These conditions are written in Italian and English. In case of difficulties or errors, even of interpretation, the Italian language shall prevail.